FAQs - Shallot Hospitality Ltd

FAQs

Do I have to order online?

Not if you don't want to! We find that online ordering is easier & faster for our clients and ensures we get all the correct details.

Our mission is to make ordering as simple as possible, so you can also email us at orders@littlewolf.co.nz or call us at 09 571 0157 if you have questions or would like us to tailor a menu for you. We'd love to hear from you.

What is the minimum order?

Monday to Friday $230, exclusive of delivery.

Weekends $460 exclusive of delivery. We do not deliver on Public Holidays.

What are your delivery fees?

Delivery fees vary by area. These include:

$15 for local (within 5 minutes drive of our Mt Wellington kitchen)

$25 for most of Auckland, including CBD & surrounding suburbs

$35 for North Shore (to Albany)

$15 for the day's second and third deliveries to the same address (eg. $25 + $15 for a Morning Tea & Lunch delivery)

$30 additional surcharge per delivery in weekends

Our system will automatically apply the correct delivery fee when you enter the delivery postcode. We then check this before confirming your order.

What is the cut-off time for orders?

12pm two business days before your order. So, for delivery on Wednesday place your order by midday Monday. For delivery on Monday place your order by midday Thursday.

This 36 hour buffer hives us time to order fresh ingredients and prepare your order inhouse, by hand, however, for orders after the cut-off time, contact us at orders@littlewolf.co.nz or call us at 09 571 0157 as we'd still like to help, but there may be restrictions on your menu.

How do you handle dietary requirements?

You can choose from our dietaries menu, and you can also add notes and requests next to items in your cart before you check out. We'll check your order and be in contact for any clarification before we confirm and process your order.

Can I have my food delivered on ceramic platters instead of recyclable?

Yes you can. While our recyclable serve ware lowers our carbon paw-print due to less driving to collect platers, and means no cleaning up or dirty dishes in your offices, you can also choose the Premium Presentation option in the Cutlery, Serve ware & Extras section and we'll present your food on platters. The $30 fee covers collection the following business day and cleaning.

When will I get confirmation of my order?

We check every order before sending a confirmation email. We normally respond within 1 hour if you have placed your order between 7 am and 4 pm on a normal business day (non-public holiday, Monday to Friday)

Can I amend or cancel my order once I've placed it?

Yes. You can make these changes up to the order cut-off time of 12pm two business days before your order.

What are your payment terms?

We'll be in touch by phone before confirming your first order to say Hi, answer any questions you have and make sure there are no surprises. We’ll also ask for credit card details, though you may choose to pay via bank deposit.

Please note all credit card payments incur a 2.5% surcharge.

For businesses:

For your first order you can choose to pay in advance or provide Credit Card details to be held on file.

Subsequent orders will have 7 day payment terms.

If you'll be ordering regularly and would like to discuss different payment terms, contact us at orders@littlewolf.co.nz

For private clients:

We require payment before the day of delivery, either by direct deposit or credit card.

Do you deliver on weekends?

Yes, however minimum orders on weekends are $400 exclusive of delivery and GST.

Can you help with staff and equipment?

Yes we can. LittleWolf is a full-service Catering & Event company and can provide everything from staff to complete event management.